GROUP PROGRAMME TERMS AND CONDITIONS
LEAD LOUDER TRANSFORMATION LIMITED
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Company: Lead Louder Transformation Limited.
Programme: The coaching, mentoring, training, certification, mastermind, membership, challenge, workshop, event or educational service purchased by you.
Services: The services provided by the Company in connection with the Programme.
Sessions: Any live online or in person coaching sessions, workshops, trainings, mentoring calls, group calls, retreats, events or educational activities forming part of the Programme.
Client: You.
Order: Your purchase of the Programme.
Terms: These Terms and Conditions.
Event Outside Our Control: Any event described in Clause 7.
We, Us, Our or Company: Lead Louder Transformation Limited, Andrea Callanan and any approved coaches, mentors, facilitators, contractors or representatives acting on behalf of the Company.
1.2 When we use the words writing or written, this includes email and written communications through approved programme platforms and communication channels.
2.1 You are engaging the Company to provide the Programme and related Services.
2.2 Please ensure that the information you provide is complete and accurate. If you believe there is an error, please notify us as soon as possible.
2.3 Submission of an Order does not guarantee acceptance.
2.4 A binding agreement is formed when payment is accepted and we confirm your place within the Programme.
2.5 These Terms remain in force until the Programme has concluded or is terminated in accordance with these Terms.
3.1 We may update these Terms from time to time where reasonably necessary, including changes required by law, regulation, business operations or programme delivery.
3.2 Where a material change is required, we will provide reasonable notice.
4.1 The content, duration, structure and delivery format of the Programme will be outlined on the sales page, invoice, proposal, welcome materials, programme documentation or onboarding information.
4.2 Services may include, but are not limited to:
4.3 We reserve the right to make reasonable changes to programme content, delivery methods, dates, facilitators, schedules and resources where required.
4.4 We will make reasonable efforts to provide the Programme as advertised but do not guarantee uninterrupted access to any platform, software or technology provider.
4.5 We shall provide the Services with reasonable care, skill and professionalism.
4.6 Due to the nature of coaching, mentoring and educational services, no specific results, financial outcomes, business outcomes, personal outcomes or transformations are guaranteed.
4.7 Technology Assisted Processing
As part of delivering and improving our Services, we may use secure technology platforms, including AI assisted tools, to support administration, note generation, transcript analysis, educational resource development, quality assurance and client support.
Where appropriate, recordings, transcripts, written submissions, voice notes and messages may be processed for these purposes.
Further information about how personal information is collected, stored and processed can be found in our Privacy Policy.
4.8 Session Recordings
Live coaching sessions, workshops, trainings, group calls and educational events may be recorded for participant catch up, educational, administrative, quality assurance, supervision and programme development purposes.
By participating in the Programme, you acknowledge that your name, voice, image and contributions may appear within Programme recordings made available to other participants for educational and catch up purposes.
4.9 Attendance
If you are unable to attend a live Session, it is your responsibility to access any recordings or materials made available as part of the Programme.
Missed Sessions do not create entitlement to refunds, credits or additional support unless expressly agreed by the Company.
5.1 Programme fees are set out on the sales page, invoice, proposal, order form or payment page.
5.2 Payment plans are offered at our discretion.
5.3 By selecting a payment plan, you agree to pay the full Programme fee and acknowledge that instalments do not constitute a monthly subscription.
5.4 Failure to maintain payments may result in suspension or removal from the Programme.
5.5 We reserve the right to charge interest on overdue sums at 4% above the Santander Bank base rate.
5.6 We will hold your place in the Programme for 7 days from issuing an invoice unless otherwise agreed.
5.7 If payment has not been received within the agreed timeframe, we reserve the right to release your place.
6.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence.
6.2 We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any matter that cannot legally be excluded.
6.3 Our total liability arising under or in connection with these Terms shall not exceed the total amount paid by you for the Programme.
6.4 We shall not be liable for indirect, consequential or unforeseeable losses.
6.5 This clause survives termination.
7.1 We shall not be liable or responsible for any failure to perform, or delay in performance of, any obligations under these Terms caused by an Event Outside Our Control.
7.2 An Event Outside Our Control means any act or event beyond our reasonable control including, but not limited to, illness, accident, pandemic, epidemic, flood, fire, storm, natural disaster, power outage, internet failure, telecommunications failure, government action, war, civil unrest, industrial action or failure of third party suppliers.
7.3 If an Event Outside Our Control affects our ability to deliver the Programme:
7.3.1 We will notify you as soon as reasonably possible.
7.3.2 Our obligations will be suspended for the duration of the event.
7.3.3 We will resume delivery as soon as reasonably practicable.
7.4 We reserve the right to substitute alternative delivery methods where reasonably necessary.
8.1 Due to the educational, coaching and mentoring nature of the Programme and the time, availability and resources reserved on your behalf, if you choose to withdraw from or end your participation after the Programme has commenced, you will not be entitled to a refund. Any outstanding payments due under an agreed payment plan will remain payable in accordance with these Terms.
8.2 Either party may terminate this agreement where the other party commits a material breach and fails to remedy the breach within 7 days of written notice.
8.3 We may terminate your participation without refund, immediately if we reasonably believe:
8.4 Removal from the Programme under Clause 8.3 shall not create any entitlement to a refund.
8.5 Termination shall not affect any accrued rights, obligations or liabilities existing prior to termination.
9.1 You acknowledge and understand that the Company has created numerous original and proprietary works in connection with the Programme.
9.2 The Company retains all copyright, intellectual property rights and ownership of all original and derivative content associated with the Programme, including but not limited to:
9.3 Nothing in this Agreement transfers ownership of intellectual property to you.
9.4 You are granted a revocable, non exclusive licence to use Programme materials for your own personal development and business use unless otherwise stated.
9.5 You may not copy, reproduce, distribute, publish, licence, sell, share, teach, modify, exploit or create derivative works from Programme materials without prior written permission.
9.6 You acknowledge that the Storywork Method and associated methodologies remain proprietary to the Company and may not be taught, licensed or delivered by you without appropriate certification and written authorisation.
9.7 Breaches of intellectual property rights may result in immediate removal from the Programme and may result in legal action where appropriate.
10.1 You acknowledge that written testimonials, video testimonials, audio testimonials, feedback forms, programme reviews, comments made within communities and other voluntarily provided feedback may be used by the Company for promotional, educational and marketing purposes.
10.2 Personal, sensitive or confidential information will not be shared publicly without your prior consent.
10.3 We may request additional permission before sharing specific case studies, client stories or identifiable information.
11.1 You understand that coaching, mentoring, training and educational services are not substitutes for medical, psychiatric, psychological, therapeutic, legal or financial advice.
11.2 Coaching and mentoring are designed to support personal growth, leadership development, business development and professional development.
11.3 You understand that no diagnosis, treatment or cure of any medical, psychological or mental health condition is being offered.
11.4 You acknowledge that you are responsible for your own physical, emotional, psychological and mental wellbeing throughout your participation in the Programme and thereafter.
11.5 You acknowledge that you remain responsible for seeking appropriate medical, psychological, therapeutic, psychiatric, legal, financial or other professional support where required.
11.6 You agree to inform the Company of any circumstances that may materially affect your ability to participate safely and responsibly in the Programme.
11.7 If at any stage the Company reasonably believes that a participant requires support beyond the scope of coaching, mentoring or education, including support relating to mental health, emotional wellbeing, crisis intervention, addiction, trauma, self harm, safeguarding concerns or medical matters, the Company reserves the right to pause, restrict or terminate participation and recommend appropriate professional support.
11.8 You understand that participation in the Programme may involve personal reflection, emotional exploration, discussion of challenges, behavioural change and decision making. You acknowledge that emotional discomfort, personal insight or periods of challenge may arise as part of this process and that you remain responsible for your own wellbeing and for accessing additional support where required.
11.9 Any insights, reflections, recommendations or suggestions provided are intended to support your own decision making and personal responsibility. You remain responsible for any decisions, actions or changes you make as a result of your participation in the Programme.
11.10 No guarantee is given regarding income, revenue, business growth, profitability, client acquisition, career progression or personal outcomes.
12.1 You agree to take responsibility for your own participation, implementation, decisions and actions.
12.2 You agree to communicate openly and respectfully throughout the Programme.
12.3 You are responsible for maintaining your own boundaries, wellbeing and capacity throughout the Programme and for informing us if concerns arise that may affect your participation.
12.4 You are responsible for ensuring you have appropriate technology, internet access and login credentials required to participate.
12.5 Technical difficulties on your side do not create entitlement to refunds.
12.6 You acknowledge that your results will depend upon numerous factors including effort, implementation, circumstances, experience and personal responsibility.
12.7 Group Confidentiality and Respectful Conduct
You acknowledge that participants may share personal, professional, financial, business or sensitive information during the Programme.
You agree to maintain confidentiality regarding information shared during Sessions, workshops, retreats, online communities, messaging groups and Programme discussions. This obligation continues after your participation in the Programme has ended.
You agree not to record, reproduce, distribute, publish or share information disclosed by other participants without their express permission.
You agree to contribute to a respectful, supportive and professional environment.
Bullying, harassment, discrimination, intimidation, threatening behaviour, abusive conduct, deliberate disruption, breaches of confidentiality or behaviour that negatively impacts the safety, wellbeing or experience of other participants may result in immediate removal from the Programme without refund.
The Company reserves the right to determine, acting reasonably, whether a participant's behaviour falls within the scope of this clause.
13.1 These Terms and any dispute arising from them shall be governed by the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.
Lead Louder Transformation Limited. Company number 11800259. c/o The Embassy, 389 Newport Road, Cardiff, CF24 1TP. www.andreacallanan.com
50% Complete
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.