TERMS AND CONDITIONS – Facilitated Group Coaching Programme
Lead Louder Transformation Limited
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Event Outside Of Our Control: is defined in clause 7;
Order: your order for the Services as set out overleaf;
Services: the coaching services that we are providing to you as set out in the Order;
Program: the program you have signed up for
Terms: the terms and conditions set out in this document;
Us/We/Our: Lead Louder Transformation Limited Client/You:The client
1.2 When we use the words “writing” or “written” in these Terms, this will include email and social media and/or Slack unless we say otherwise.
2.1 You are engaging Us as coaches and mentors for your specific facilitated coaching program, and We will provide our Services to You on these Terms.
2.2 Please ensure that you read these Terms carefully and check that your details on the Order and in these Terms are complete and accurate. If you think that there is a mistake on the Order, please contact Us by email. We will confirm any changes in writing to avoid any confusion between us.
2.3 When you submit the Order to Us, this does not mean that we have accepted your Order for Services. Our acceptance of the Order will take place as described in clause 2.4 below. If We are unable to supply you with the Services, We will inform You of this in writing and We will not process the Order.
2.4 These Terms will become binding when We contact you by email to confirm acceptance of your Order, and that We are happy to provide the Services to You, OR if you enrol directly on a course which You have been invited to take part in, at which point usually a payment will be made by You and a contract will be formed between You and Us. The contract will then continue unless and until the Services have been provided in full or as terminated as set out in these Terms.
3.1 We may change these Terms from time to time if there is a change in the relevant laws and regulatory requirements.
3.2 If We have to revise these Terms under clause 3.1, We will give You at least 2 week’s written notice of any changes to these Terms before they take effect. In these circumstances, You can choose to cancel the contract in accordance with clause 8.
4.1 Your support is set out in the Program’s curriculum. Your support is for either 6/12/26/52 weeks within the Program’s coaching container, Facebook Group, Kajabi Members Area and in person retreats as defined in the programme contract/agreement.
4.2 The Sessions will take place online or in person at the dates and times agreed between Us and evidenced by our email communications and Online communication either through email, online community members area, Facebook group, Slack or Messenger channel.
4.3 We will make every effort to complete the Services on time. However, We reserve the right to change the date and time for any reason, including ill health, unforeseeable circumstances and circumstances outside of our control. If We have to change the time of a Session, We will provide you with as much notice as possible.
4.4 There may be delays due to an Event Outside Of Our Control. See clause 8 for Our responsibilities when an Event Outside Of Our Control happens.
4.5 If You are not able to attend a 121 Session for any reason (including due to Us changing the date, time or venue), You will not be entitled to any refund but We may at Our discretion offer You a catch-up session. As You are in a group course, there will always be an opportunity to catch up via recorded sessions.
4.6 We shall provide the Services to You with due care, skill and ability. However, due to the nature of our Services, We do not guarantee any particular results.
5.1 The price of the Services have been set by Us in advance and are set out in the Order. Our prices may change at anytime, but this will not affect Orders that We have previously confirmed with You.
5.2 Where We are providing Services, We may at our discretion give You the option to pay for the Services in full and/or in instalments. Should you choose to pay in instalments, all payments are due on time or You will be removed from the program.
If you choose to pay by payment plan, please be aware that you still owe The Company for the Program fee you have invested in. You are simply paying over a longer period of time. If you default on the payment plan and dishonour your monthly payment, your access will be revoked from the course you have invested in. We reserve the right to implement this if you have defaulted on your promise of payment and this does not affect your statutory rights.
5.3 For all monthly payments, please note that the payment will be taken on the same day every month from the date you joined the program and made Your first payment.
5.3 We will hold Your space in the Program for 7 days from Us confirming that You have a place in the Program. If you have not paid your invoice in full or your first payment in full, in cleared funds, within 7 days from the date of the invoice, your space shall be released.
5.4 If You do not make any payment due to Us by the due date We may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Santander Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.
5.6 If you miss 2 payments in succession without communicating to us, we will remove you from the program.
6.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms of Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by You and Us at the time we entered into this contract.
6.2 We do not exclude or limit in any way Our liability for death or personal injury caused by Our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot legally be excluded or limited.
6.3 Our total liability under any law or in relation to the performance (or contemplated performance) of the Contract shall in all circumstances be limited to the total price paid by you for the Services.
6.4 If We are prevented from or delayed in performing our obligations by Your act or omission or by any circumstance outside of Our control, including ill health, We shall not be in breach of the Contract or liable to You for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
6.5 The provisions of this clause 6 shall survive termination of the Contract
7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Of Our Control.
7.2 An Event Outside Of Our Control means any act or event beyond Our reasonable control including without limitation family/health crisis, a failure of public or private telecommunications networks, storm, flood, earthquake or other natural disaster including pandemic and disease.
7.3 If an Event Outside Of Our Control takes place that affects the performance of Our obligations under these Terms:
7.3.1 We will contact you as soon as reasonably possible to notify you; and
7.3.2 Our obligations under these Terms will be suspended and the time for the performance of Our obligations will be extended for the duration of the Event Outside Of Our Control; and
7.3.3 We will restart the Services as soon as reasonably possible after the Event Outside Of Our Control is over.
7.4 You may cancel if an Event Outside Of Our Control takes place and you no longer wish Us to provide the Services. Please see your cancellation rights under clause 8. We will only cancel the contract if the Event Outside Of Our Control continues for more than 4 weeks.
8.1 All payments made to Us for Services are non-refundable.
8.2 Either of us may terminate the Contract if the other is in material breach of any of these Terms and does not correct or fix the situation within 7 days of receiving notice of the breach in writing.
8.3 We may terminate the Contract immediately (without any liability to provide any refund to you) if we reasonably feel that you are not participating fully in the Sessions, that you are disrupting the Sessions or for any other reason where we reasonably feel that your presence is adversely impacting on the Sessions. Please refer to our codes of conduct for group/membership program. If you are engaged in negativity or bullying, you will be removed from the program. If you are found to be discussing confidential details or gossiping outside of the program/membership you will be removed from the program for breach of your Non Disclosure Agreement.
8.4 On or before the date of termination of the Contract, you shall immediately pay any unpaid fees, including any outstanding fees under your instalment plan (if applicable) or other sums payable under the Contract.
8.5 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of either of us as at the date of termination, including the right to claim.
9.1. You the Client agrees and understands that The Company has created numerous original, creative works in connection with the Program, and agrees that The Company maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in the Program, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, copy for website or sales pages, and any other original work created by Company.
You the Client agrees you will be granted a revocable, non-exclusive licence to use approved specified materials in the course of his or her own business, as long as you have asked permission for specific exercises that do not require a certification ORbut understands that the original proprietary rights remain with Company and cites the company and coach/mentor in using any materials granted as a point of courtesy.
Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from Company to Client, nor grant any licence to use the information, other than that which is expressly provided throughout the course of the Program.
9.2 You acknowledge that The Andrea Callanan/Aligned Coaching Academy Storywork method is not allowed to be used by you under any circumstances without first certifying in the method.
9.3 You the Client agrees and understands you are not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Company or obtained through working with Company, without Company’s express written consent, other than worksheets, and interactive materials specifically provided to Client for personal use.
If such behaviour is discovered or suspected, Company reserves the right to immediately end Client’s participation in the Program without refund, as well as access to any program or materials Client may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.
You, the Client acknowledges that any written, verbal or video images, footage, audio testimonial or comments on any members platforms, social media or closed communities, useful to The Company regarding your progression, experience, enjoyment and development of your coaching and mentoring support can be used for promotional purposes by the Company. The Company will usually inform you from a point of courtesy for video/audio use.
11. COACHING DISCLAIMER
11.1You understand that coaching and mentorship are not substitutes for professional mental health care or medical care. Coaching within this Programme includes life coaching, personal coaching, executive coaching, business coaching and mentoring.
11.2 You acknowledge that while your VIP coach/mentor may hold additional training in healing or therapeutic modalities including energetic, subconscious and somatic work, these modalities are not medical treatment and are not represented as such. Any such techniques will only be used with your consent.
11.3 You understand that the coaching and mentoring services you receive are not intended to diagnose, treat or cure any mental health or medical condition. You understand that your coach is not acting as a psychologist, psychotherapist, counsellor, mental health practitioner or medical professional.
11.4 You acknowledge that coaching and mentoring is currently an unregulated industry in the UK and that even though your VIP coach holds an accredited certification, they are not licensed by any UK regulatory body.
11.5 You agree that you remain fully responsible for your physical, emotional and mental wellbeing during and after the Programme. You agree to seek appropriate medical or therapeutic support where needed.
11.6 You understand that all insights, reflections, ideas or suggestions offered by your coach are given to support you with the goals you choose to work toward. You acknowledge that results cannot be guaranteed.
11.7 You understand that where the Programme involves business or career guidance, your coach is not promising or guaranteeing specific outcomes including income, profitability, client numbers or business success.
12. PARTICIPANT RESPONSIBILITY
12.1 You agree that you are responsible for your participation in the Programme, including attending sessions, engaging with the materials and completing any tasks or practices offered.
12.2 You agree to communicate openly and promptly if you require clarification, support or wish to raise concerns at any time.
12.3 You are responsible for maintaining your own boundaries and informing your coach if you feel uncomfortable during any part of the work.
12.4 You agree to maintain confidentiality relating to any sharing or personal information from other participants in group settings including sessions, Facebook groups or online community spaces.
12.5 You are responsible for ensuring you have the necessary technology, internet access and login details required to access the Programme. Technical difficulties on your side do not qualify for refunds.
12.6 You accept full responsibility for your choices, decisions and actions throughout the Programme and afterward.
CONFIDENTIALITY AGREEMENT
(Non Disclosure Agreement )
THIS CONFIDENTIALITY AGREEMENT ("Agreement") is made between Us, the company, Lead Louder Transformation Limited and you, and will be in place from the day you indicate you have signed this agreement, either by e-signing, or by checking the box on your payment link.
WHEREAS
The following words and phrases shall have the following meanings unless the context otherwise requires:
1.1. "Information" shall include information provided to or acquired by the Receiving Party in oral or documentary or electronic form or by way of models or other tangible or intangible form or by demonstrations or presentations.
1.2 "Confidential Information" shall mean:-
(a) in respect of Information provided in documentary form or by way of a model or in other tangible or intangible form, Information which at the time of disclosure to the Receiving Party is marked, or otherwise designated, to show expressly or by implication that it is imparted or disclosed in confidence; and
(b) in respect of Information that is imparted or disclosed orally or by demonstration or presentation, any Information that the Receiving Party has been expressly informed by the Disclosing Party at the time of disclosure to have been imparted or disclosed in confidence; and
(c) in respect of Information imparted or disclosed orally or by demonstration or presentation, any note or record of the disclosure; and
(d) any copy of any of the foregoing; and
(e) Information of the Disclosing Party that is acquired, directly or indirectly by the Receiving Party other than from the Disclosing Party.
1.3 "Disclosing Party" shall mean the party who imparts or discloses the Information to the Receiving Party;
1.4 "Receiving Party" means the party who receives or acquires the Information from the Disclosing Party;
1.5 "Purpose" shall mean the use of Confidential Information wholly necessarily and exclusively for the purpose set out in recital A above.
2.1 In consideration of the provision of Confidential Information by the Disclosing Party and acquisition thereof by the Receiving Party, the Receiving Party shall:-
2.1.1 take proper and all reasonable measures to ensure the confidentiality of all Confidential Information; and
2.1.2 use such Confidential Information only for the Purpose; and
2.1.3 permit access to Confidential Information only to such of its suppliers having a need to know such Confidential Information and inform each of those suppliers of the confidential nature of the Confidential Information and of the obligations on the Receiving Party in respect thereof (for the purposes of this Agreement)
2.1.4 make copies, reduce to writing or otherwise record the Confidential Information only to the extent that the same are strictly required for the Purpose; and
2.1.5 only transmit, reproduce, transform, or store the Confidential Information for the Purpose; and
2.1.6 not remove, obscure, amend and/or deface any confidentiality notice or notice of ownership or origin contained in or on the Confidential Information; and
2.1.7 treat all Confidential Information with the degree of care to avoid disclosure to any third party as is used with respect to the Receiving Party’s own information of like importance which is to be kept confidential; and
2.1.8 promptly return all Confidential Information to the Disclosing Party upon its written request or (at the Disclosing Party's option) destroy all such Confidential Information and provide to the Disclosing Party a certificate of such destruction signed by a duly authorised officer of the Receiving Party.
2.2 Where any Confidential Information is the subject of any national or governmental security regulations the Receiving Party shall, and hereby undertakes to, take such measures as may be required by such regulations to protect the Confidential Information.
2.3 Without prejudice to any obligations imposed on and assumed by the Receiving Party under any national or governmental security regulations, the obligations of confidentiality herein shall not apply to any Information which the Receiving Party can show:-
2.3.1 was in the possession of the Receiving Party before such Information was imparted or disclosed by the Disclosing Party; or
2.3.2 is independently developed by any servant, agent or employee of the Receiving Party without access to or use or knowledge of the Information and to whom no disclosure of the Information has been made; or
2.3.3 is in or subsequently comes into the public domain other than by breach by the Receiving Party of its obligations hereunder; or
2.3.4 is received by the Receiving Party without restriction on disclosure or use from a third party which the Receiving Party honestly believes is entitled to make such disclosure; or
2.3.5 is approved for release by the written agreement of the Disclosing Party; or
2.3.6 subject to clause 2.4 below, is required to be disclosed by law or the rules of any governmental organisation provided that if the Receiving Party is to make such disclosure, it shall give the Disclosing Party as much prior notice thereof as is reasonably practicable so that the Disclosing Party may seek such protective orders or other confidentiality protection as the Disclosing Party, in its sole discretion, may elect and shall reasonably co-operate with the Disclosing Party in protecting the confidential or proprietary nature of the Confidential Information which is to be so disclosed.
2.4 The Receiving Party, may, provided that the Receiving Party has reasonable grounds to believe that the Disclosing Party is involved in activity that may constitute a criminal offence under the Bribery Act 2010, disclose Confidential Information to the Serious Fraud Office or any other appropriate regulatory authority in the United Kingdom without first notifying the Disclosing Party of such disclosure.
3.1 Any Information imparted disclosed or acquired hereunder shall remain the property of the Disclosing Party or the originator of such Information and must be applied for the Purpose only.
3.2 No licence under any trademark, copyright, patent, design rights or any other intellectual property right is granted, whether expressly or by implication, to the Receiving Party by the disclosure or acquisition of such Information.
3.3 The disclosure of such Information shall not constitute any representation or warranty, express or implied, with respect to the non-infringement of trademarks, patents, copyright, design rights or any other intellectual property rights belonging to third parties.
3.4 Except as expressly stated in this Agreement, no party makes any express or implied warranty or representation concerning its Confidential Information, or the accuracy or completeness of the Confidential Information.
4.1 The obligations of each party shall, notwithstanding any earlier termination of negotiations or discussions between the parties in relation to the Purpose, continue for a period of five (5) years from the date of this Agreement.
4.2 Termination of this Agreement shall not affect any accrued rights or remedies to which either party is entitled.
5.1 A failure or neglect by the Disclosing Party to enforce at any time any of the provisions hereof shall not be construed and shall not be deemed to be a waiver of the Disclosing Party's rights hereunder nor shall it in any way affect the validity of the whole or any part of this Agreement nor prejudice the Disclosing Party's rights to take subsequent action. No waiver by a party of any condition or of any breach of any term, covenant, representation or warranty contained in this Agreement shall be effective unless in writing, and no waiver in any one or more instances shall be deemed to be a further or continuing waiver of any such condition or breach in other instances or a waiver of any other term, covenant, representation or warranty. If any provision of this Agreement shall be held invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions hereof shall not be affected thereby and the parties shall use reasonable endeavours to negotiate, in good faith, with a view to substituting for the provision in question a valid, legal and enforceable provision as similar as possible to the provision in question.
5.2 The provisions of this Agreement shall not be modified, amended or waived except by a written instrument duly executed by the parties. The requirement of written form can only be waived in writing.
Any notice required to be given hereunder by either party to the other shall be in writing by email and shall be deemed to have been sufficiently given if transmitted by facsimile or delivered by hand or sent by post (being recorded signed for or special delivery) to the address of the party as stated herein. Any notice so given shall be deemed to have been duly given,
In the event that the terms and conditions of this Agreement are breached by the Receiving Party, the Disclosing Party may, at its option, elect to institute proceedings in court to obtain damages, to enforce specific performance thereof, or to otherwise enjoin the disclosure or unauthorised use of its Confidential Information.
Neither party shall assign this Agreement or any part thereof without the prior written consent of the other.
Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, nor authorise any party to make or enter into any commitments for or on behalf of any other party.
10.1 This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between them, whether written or oral, relating to its subject matter.
10.2 Each party agrees that it shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in this Agreement and that it does not rely on any such representations or warranties. Each party agrees that its only liability in respect of those representations and warranties that are set out in this Agreement (whether made innocently or negligently) shall be for breach of contract.
11.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
11.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
Privacy Policy
Privacy is important – we respect yours!
General information
This policy sets out our privacy practices and explains how we handle the information we collect when you visit and use this site, and engage with us. By using this site, you accept the practices described in this Privacy Policy. Please read it carefully.
Lead Louder Transformation Limited. is committed to ensuring the protection of personal information collected by it in the conduct of its business. The company complies with the UK’s Data Protection Act 1998 and any other applicable data protection legislation.
What is personal information and how do we collect and use it?
Lead Louder Transformation Limited. collects personal information about individuals (including our clients, persons associated with or employed by our clients, or our business contacts and IP addresses of our site visitors), in order to provide professional services and to effectively manage our business relationships. The types of personal information we collect may be business contact details or may involve detailed knowledge of an individual’s or a business’ financial, performance and personal circumstances depending on the particular service we are required to provide.
Lead Louder Transformation Limited. uses personal information to provide specified professional services, and to raise awareness about recent business-related developments, information, or events that may be of relevance or interest. Personal information is only ever used in order to communicate information about our wide range of business services or latest business solutions.
We may occasionally need to email you about some administrative info, tell you something important about your account or changes to our services, or update you on new and revised policies. You cannot opt out of receiving these emails but can always opt out of non-administrative emails.
Does Lead Louder Transformation Limited. disclose personal information to anybody else?
Lead Louder Transformation Limited. does not and will not disclose, share, sell or rent personal information we hold about you without your consent, except to external service providers we have engaged to assist us in the provision of services to our clients.
Where we have outsourced a function or activity to an external service provider we will only disclose personal information that the service provider needs to undertake that function or activity, and we require external service providers to enter into confidentiality agreements prohibiting them from using or disclosing personal information for any purpose other than to carry out the function or activity for which they are engaged.
In some circumstances we may be compelled by law to disclose personal information. For example, we may be compelled to disclose personal information to law enforcement agencies.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority for us. We consider security and confidentiality when handling personal information. It is important to us that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Access to Personal Information
Lead Louder Transformation Limited. respects your right to access personal information we hold about you. We will allow you to access your personal information unless we are entitled to deny access where the provision of access would be unlawful or would be likely to prejudice an investigation of possible unlawful activity.
Data security
Lead Louder Transformation Limited. takes reasonable steps to protect personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. If you are submitting personal information over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by phone or mail.
Lead Louder Transformation Limited. will take reasonable steps to destroy or permanently de- identify your personal information when it is no longer needed.
Links to other sites
This site contains links to other sites.Lead Louder Transformation Limited. is not responsible for the privacy practices of those web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. If you have any concerns regarding your privacy you should ensure you are aware of the privacy policies of those sites, before disclosing any personal information.
Payments
We do not store credit card details nor do we share customer details with any third parties.
Further information
If you have any questions about our privacy policy or require more information concerning our privacy practices please contact Lead Louder Transformation at: [email protected]
Changes to the Lead Louder Transformation Privacy Policy
This privacy policy is accurate as at 01/05/2020 and was updated on the 16/12/2025. Lead Louder Transformation Limited may alter or amend it without notice. Should the privacy policy be altered, the new policy will be posted on this website.
Lead Louder Transformation Limited. Company number 11800259. c/o The Embassy, 389 Newport Road, Cardiff, CF24 1TP. www.andreacallanan.com
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