Privacy Policy

PRIVACY POLICY

Last Updated: JUNE 2026

Privacy is important to us and we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how Lead Louder Transformation Limited collects, uses, stores and protects your personal information when you visit our website, purchase our services, attend our events, participate in our programmes or otherwise engage with us.

By using our website, purchasing our services or providing your information to us, you agree to the practices described in this Privacy Policy.

WHO WE ARE

Lead Louder Transformation Limited is the data controller responsible for your personal information.

Company Name: Lead Louder Transformation Limited

Email: [email protected]

Website: www.andreacallanan.com | www.121matt.com

Company Number: 11800259

Registered Office:
c/o The Embassy
389 Newport Road
Cardiff
CF24 1TP

THE INFORMATION WE COLLECT

Depending on how you interact with us, we may collect and process the following information:

Identity Information

  • Name
    • Business name
    • Job title
    • Social media profiles

Contact Information

  • Email address
    • Telephone number
    • Billing address

Financial Information

  • Payment information
    • Transaction history

Programme Information

  • Coaching applications
    • Questionnaires
    • Assessment forms
    • Written submissions
    • Worksheets
    • Feedback forms
    • Survey responses

Session Information

  • Coaching and mentoring session notes
    • Session recordings
    • Session transcripts
    • Voice notes
    • Messages exchanged through approved communication channels

Community Information

  • Comments
    • Posts
    • Discussions
    • Contributions within communities, memberships, masterminds, certifications and training programmes

Technical Information

  • IP address
    • Device information
    • Browser information
    • Website usage information
    • Cookies and analytics information

HOW WE COLLECT INFORMATION

We collect information:

  • When you visit our website
  • When you complete forms
  • When you purchase services
  • When you book calls
  • When you attend events
  • When you participate in programmes
  • When you contact us
  • When you join our email list
  • When you engage in our communities
  • When you voluntarily provide information to us

HOW WE USE YOUR INFORMATION

We use your information to:

  • Deliver our services
  • Administer programmes and events
  • Process payments
  • Provide customer support
  • Communicate with you
  • Deliver educational resources
  • Improve our services
  • Conduct quality assurance
  • Maintain business records
  • Meet legal and regulatory obligations
  • Protect our legitimate business interests
  • Use testimonials, feedback and reviews where consent has been provided or where otherwise permitted by applicable law

We only process personal information where we have an appropriate legal basis for doing so under applicable data protection legislation.

The legal bases we rely upon may include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent where required
  • Protection of vital interests where applicable

 

ARTIFICIAL INTELLIGENCE, RECORDINGS AND TECHNOLOGY ASSISTED PROCESSING

As part of delivering, administering and improving our coaching, mentoring, consultancy, training and educational services, we may use secure third party technology platforms, including AI assisted tools.

These technologies may be used to support:

  • Session note generation
  • Transcript analysis
  • Programme administration
  • Educational resource development
  • Quality assurance
  • Service improvement
  • Research and development
  • Client support
  • Internal business operations

Information processed may include:

  • Session recordings
  • Session transcripts
  • Written submissions
  • Worksheets
  • Voice notes
  • Messages exchanged through approved communication channels
  • Community discussions
  • Feedback forms
  • Programme participation materials

Where coaching sessions, mentoring sessions, workshops, trainings or group calls are recorded, recordings may be used for purposes including:

  • Participant catch-up
  • Programme administration
  • Educational resource development
  • Quality assurance
  • Service improvement
  • Internal training and supervision

We do not sell personal information to third parties.

Where AI assisted tools are used, they are used solely to support the delivery, administration, development and improvement of our services.

We take reasonable steps to work with technology providers that maintain appropriate privacy, confidentiality and security standards.

If there is a particular recording, discussion or contribution that you would prefer not to be included in optional development or analysis activities, please contact us and we will consider reasonable requests where reasonably practicable to do so.

THIRD PARTY SERVICE PROVIDERS

In order to operate our business and deliver our services, we may use carefully selected third party providers including:

  • Payment processors
  • Email marketing providers
  • Customer relationship management systems
  • Learning management systems
  • Community platforms
  • Video conferencing providers
  • Cloud storage providers
  • Website hosting providers
  • Analytics providers
  • AI assisted technology providers

These providers may process personal information on our behalf where necessary to deliver their services. We only share information that is reasonably necessary for those providers to perform the services they provide to us.

We take reasonable steps to ensure that such providers maintain appropriate security and privacy standards.

INTERNATIONAL DATA TRANSFERS

Some of the providers we use may process or store information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and operational requirements.

Programme materials, recordings, transcripts, coaching notes and related information may be retained for business record keeping, programme administration, service improvement, quality assurance and legal compliance purposes.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or destroy it.

YOUR RIGHTS

Under applicable data protection legislation, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Request restriction of processing
  • Object to certain forms of processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office.

You can contact the Information Commissioner's Office at www.ico.org.uk if you believe your personal information has been handled improperly.

We may require reasonable verification of identity before responding to certain requests.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Whilst we take reasonable precautions, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

COOKIES

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.

You may choose to disable cookies through your browser settings, although doing so may affect certain website functions.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The most current version will always be published on our website.

CONTACT US

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: [email protected]

Changes to the Lead Louder Transformation Privacy Policy

This privacy policy is accurate as at 01/05/2020 and was updated on the 28/6/2026. Lead Louder Transformation Limited may alter or amend it without notice. Should the privacy policy be altered, the new policy will be posted on this website. www.andreacallanan.com 

DISCLAIMER: This document and all of information contained herein are presented for informational purposes only. Nothing contained herein is intended as legal advice. The receipt or review of any information does not create an attorney-client relationship with Kajabi, LLC nor any attorney associated with Kajabi, LLC. Nothing in this document is intended to be a substitute for legal advice obtained from an attorney licensed in the appropriate jurisdiction.

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