DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Event Outside Of Our Control: is defined in clause 7;
Order: your order for the Services as set out overleaf;
Services: the coaching services that we are providing to you as set out in the Order;
Sessions: the online group coaching sessions and/or lessons (facilitated/non facilitated)
Terms: the terms and conditions set out in this document;
We : Andrea Callanan ltd . This includes Andrea Callanan - Positive Psychology, Voice, Mindset and Business Coach and her team of coaches, mentors and administration colleagues.
1.2 When we use the words “writing” or “written” in these Terms, this will include email unless we say otherwise.
OUR CONTRACT WITH YOU
2.1 You are engaging us as Andrea Callanan Ltd. and we will provide our Services to you on these Terms.
2.2 Please ensure that you read these Terms carefully and check that your details on the Order and in these Terms are complete and accurate. If you think that there is a mistake on the Order, please contact us by email. We will confirm any changes in writing to avoid any confusion between us.
2.3 When you submit the Order to Us, this does not mean that we have accepted your Order for Services. Our acceptance of the Order will take place as described in clause 2.4 below. If we are unable to supply you with the Services, we will inform you of this in writing and we will not process the Order.
2.4 These Terms will become binding when we contact you by email to confirm acceptance of your Order and that we are happy to provide the Services to you, at which point usually a payment will be made by you and a contract will be formed between you and us. The contract will then continue unless and until the Services have been provided in full or as terminated as set out in these Terms.
CHANGES TO ORDER OR TERMS
3.1 We may change these Terms from time to time if there is a change in the relevant laws and regulatory requirements.
3.2 If we have to revise these Terms under clause 3.1, we will give you at least 2 week’s written notice of any changes to these Terms before they take effect. In these circumstances, you can choose to cancel the contract in accordance with clause 8.
PROVIDING OUR SERVICES
4.1 You will receive a self-study, self-paced online coaching programme or resource when you purchase a course or resource with Us. Your course/resource will either be released over a given period or released instantly in its entirety as defined in the programme.
4.2 Your self-study course/resource does not include any facilitated live or in person coaching from either Andrea Callanan or her team, both on or off line unless outlined in the course programme.
4.3 We will make every effort to complete the Services on time. However, we reserve the right to change the date and time for any reason, including ill health. If we must change the time of a releasing course material, we will provide you with as much notice as possible.
4.4 There may be delays due to an Event Outside of Our Control. See clause 8 for Our responsibilities when an Event Outside of Our Control happens.
4.5 If you are not able to attend a Session or complete your course/resource for any reason, including due to us changing the date, time or venue or you changing your mind part way through the course, you will not be entitled to any refund but we may at Our discretion offer you a catch-up session or an alternative way of providing you support to the value of your purchase.
If you are in a facilitated group course, there will always be an opportunity to catch up via recorded sessions.
If you have purchased a self-study course or resource, the learning material is yours for life - including updates or additional material added after you have purchased or finished the course or resource if it is held in a members area. Otherwise, the PDF, workbook, audio or recording is yours for life.
4.6 We shall provide the Services to you with due care, skill and ability. However, due to the nature of Our Services, we do not under any circumstances guarantee any particular results.
FEES
5.1 The price of the Services have been set by Us in advance and are set out in the Order. Our prices may change at anytime, but this will not affect Orders that We have previously confirmed with You.
5.2 Where We are providing Services, We may at our discretion give You the option to pay for the Services in full and/or in instalments. Should you choose to pay in instalments, all payments are due on time or You will be removed from the program.
If you choose to pay by payment plan, please be aware that you still owe The Company for the Programme fee you have invested in. You are simply paying over a longer period of time. If you default on the payment plan and dishonour your monthly payment, your access will be revoked from the course you have invested in. We reserve the right to implement this if you have defaulted on your promise of payment and this does not affect your statutory rights.
5.3 For all monthly payments, please note that the payment will be taken on the same day every month from the date you joined the programme and made Your first payment.
5.3 We will hold Your space in the Program for 7 days from Us confirming that You have a place in the Programme. If you have not paid your invoice in full or your first payment in full, in cleared funds, within 7 days from the date of the invoice, your space shall be released.
5.4 If You do not make any payment due to Us by the due date We may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Santander Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.
5.6 If you miss 2 payments in succession without communicating to us, we will remove you from the course and revoke your access to the online resources.
OUR LIABILITY TO YOU
6.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms of Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by you and Us at the time we entered into this contract.
6.2 We do not exclude or limit in any way Our liability for death or personal injury caused by Our negligence or for Our fraud or fraudulent misrepresentation or for any matter for which liability cannot legally be excluded or limited.
6.3 Our total liability under any law or in relation to the performance (or contemplated performance) of the Contract shall in all circumstances be limited to the total price paid by you for the Services.
6.4 If We are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of Our control, including ill health, family crisis, internet connection, or weather, We shall not be in breach of the Contract or liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
6.5 The provisions of this clause 6 shall survive termination of the Contract
EVENTS OUTSIDE OF OUR CONTROL
7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Of Our Control.
7.2 An Event Outside Of Our Control means any act or event beyond Our reasonable control including without limitation health/family crisis, a failure of public or private telecommunications or internet networks, storm, flood, earthquake or other natural disaster including pandemic and disease.
7.3 If an Event Outside Of Our Control takes place that affects the performance of Our obligations under these Terms:
7.3.1 We will contact you as soon as reasonably possible to notify you; and
7.3.2 Our obligations under these Terms will be suspended and the time for the performance of Our obligations will be extended for the duration of the Event Outside Of Our Control; and
7.3.3 We will restart the Services as soon as reasonably possible after the Event Outside Of Our Control is over.
7.4 You may cancel if an Event Outside Of Our Control takes place and you no longer wish Us to provides the Services. Please see your cancellation rights under clause 8. We will only cancel the contract if the Event Outside Of Our Control continues for more than 4 weeks.
OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
8.1 All payments made to Us for Services are non-refundable.
8.2 Either of us may terminate the Contract if the other is in material breach of any of these Terms and does not correct or fix the situation within 7 days of receiving notice of the breach in writing.
8.3 We may terminate the Contract immediately (without any liability to provide any refund to you) if We reasonably feel that you are not participating fully in the Sessions, that you are disrupting the Sessions or for any other reason where we reasonably feel that your presence is adversely impacting on the Sessions.
8.4 On or before the date of termination of the Contract, you shall immediately pay any unpaid fees, including any outstanding fees under your instalment plan (if applicable) or other sums payable under the Contract.
8.5 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of either of us as at the date of termination, including the right to claim.
INTELLECTUAL PROPERTY
9.1. You the Client agrees and understands that The Company has created numerous original, creative works in connection with the Program, and agrees that The Company maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in the program/course/resource, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, copy for website or sales pages, and any other original work created by Company.
You the Client agrees you will be granted a revocable, non-exclusive licence to use approved specified materials in the course of his or her own business, as long as you have asked permission for specific exercises that do not require a certification ORbut understands that the original proprietary rights remain with Company and cites the company and coach/mentor in using any materials granted as a point of courtesy.
Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from Company to Client, nor grant any licence to use the information, other than that which is expressly provided throughout the course of the Program.
9.2 You acknowledge that The Andrea Callanan/Aligned Coaching Academy Storywork method is not allowed to be used by you under any circumstances without first certifying in the method and paying the relevant licence fee to use it.
9.3 You the Client agrees and understands you are not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Company or obtained through working with Company, without Company’s express written consent, other than worksheets, and interactive materials specifically provided to Client for personal use.
If such behaviour is discovered or suspected, Company reserves the right to immediately end Client’s participation in the Program without refund, as well as access to any program or materials Client may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.
YOUR IMAGE AND TESTIMONY
You, the Client acknowledges that any written, verbal or video images, footage, audio testimonial or comments on any members platforms, social media or closed communities, useful to The Company regarding your progression, experience, enjoyment and development of your coaching and mentoring support can be used for promotional purposes by the Company. The Company will usually inform you from a point of courtesy for video/audio use.
Privacy is important – we respect yours!
General information
This policy sets out our privacy practices and explains how we handle the information we collect when you visit and use this site, and engage with us. By using this site, you accept the practices described in this Privacy Policy. Please read it carefully.
Andrea Callanan ltd is committed to ensuring the protection of personal information collected by it in the conduct of its business. The company complies with the UK’s Data Protection Act 1998 and any other applicable data protection legislation.
What is personal information and how do we collect and use it?
Andrea Callanan ltd. collects personal information about individuals (including our clients, persons associated with or employed by our clients, or our business contacts and IP addresses of our site visitors), in order to provide professional services and to effectively manage our business relationships. The types of personal information we collect may be business contact details or may involve detailed knowledge of an individual’s or a business’ financial, performance and personal circumstances depending on the particular service we are required to provide.
Andrea Callanan ltd uses personal information to provide specified professional services, and to raise awareness about recent business-related developments, information, or events that may be of relevance or interest. Personal information is only ever used in order to communicate information about our wide range of business services or latest business solutions.
We may occasionally need to email you about some administrative info, tell you something important about your account or changes to our services, or update you on new and revised policies. You cannot opt out of receiving these emails but can always opt out of non-administrative emails.
Does Andrea Callanan ltd disclose personal information to anybody else?
Andrea Callanan ltd does not and will not disclose, share, sell or rent personal information we hold about you without your consent, except to external service providers we have engaged to assist us in the provision of services to our clients. You can count on this! We will never share your personal information outside of our organisation.
Where we have outsourced a function or activity to an external service provider we will only disclose personal information that the service provider needs to undertake that function or activity, and we require external service providers to enter into confidentiality agreements prohibiting them from using or disclosing personal information for any purpose other than to carry out the function or activity for which they are engaged.
In some circumstances we may be compelled by law to disclose personal information. For example, we may be compelled to disclose personal information to law enforcement agencies.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority for us. We consider security and confidentiality when handling personal information. It is important to us that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Access to Personal Information
Andrea Callanan ltd respects your right to access personal information we hold about you. We will allow you to access your personal information unless we are entitled to deny access where the provision of access would be unlawful or would be likely to prejudice an investigation of possible unlawful activity.
Data security
Andrea Callanan ltd takes reasonable steps to protect personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. If you are submitting personal information over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by phone or mail.
Andrea Callanan ltd will take reasonable steps to destroy or permanently de- identify your personal information when it is no longer needed.
Links to other sites
This site may contain links to other sites. Andrea Callanan ltd is not responsible for the privacy practices of those web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. If you have any concerns regarding your privacy you should ensure you are aware of the privacy policies of those sites, before disclosing any personal information.
Payments
We do not store credit card details nor do we share customer details with any third parties. We use Stripe as our payment merchant and your payment details are stored there. Stripe is an independent global trusted payment merchant. This is Stripes privacy policy should you wish to read it.
Further information
If you have any questions about our privacy policy or require more information concerning our privacy practices please contact Andrea Callanan at: [email protected].
Changes to the Andrea Callanan ltd Privacy Policy
This privacy policy is accurate as at 01/11/22 and was last updated on the 05/09/2025. Andrea Callanan ltd may alter or amend it without notice. Should the privacy policy be altered, the new policy will be posted on this website.